Shipping policy

At CultureVibe, we are committed to delivering your order in the most efficient and timely manner. Below is our Shipping Policy that outlines all the details you need to know about shipping your orders.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days from the date of purchase. Orders are only shipped on business days (Monday to Friday, excluding holidays).
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order has been processed and shipped, you will receive a shipment confirmation email with tracking information.

2. Shipping Methods & Rates

We offer a range of shipping options to accommodate your needs. Shipping rates are calculated at checkout based on your location and the shipping method you choose.

  • Standard Shipping: Typically takes 5-7 business days for delivery (domestic orders).
  • Express Shipping: Typically takes 2-3 business days for delivery (domestic orders).
  • International Shipping: Delivery time varies by location, typically 7-14 business days. Please note that additional customs fees, duties, or taxes may apply to international shipments, which are the responsibility of the customer.

Shipping costs are calculated based on the weight of your order, your shipping address, and the chosen shipping method.

3. Shipping Restrictions

  • We currently ship to [India].
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain items may have shipping restrictions depending on the location or product type.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order directly on the carrier’s website using the provided tracking number.

5. Missing or Lost Shipments

  • Missing Shipments: If your tracking information shows that your package was delivered but you have not received it, please contact us at couture.vibeon@gmail.com within 7 days of the estimated delivery date.
  • Lost Shipments: If your shipment is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

6. Shipping Delays

While we strive to ensure timely deliveries, shipping times may be affected by factors beyond our control, such as weather conditions, holidays, or customs delays. We are not responsible for delays caused by the shipping carrier.

7. Customs, Duties, and Taxes (International Orders)

For international orders, please be aware that you may be required to pay additional customs duties, taxes, and fees upon arrival in your country. These charges are not included in the product price or shipping cost at checkout. Please contact your local customs office for more information on potential charges before placing an order.

8. Address Accuracy

Please ensure that your shipping address is correct and complete when placing your order. CultureVibe is not responsible for shipping delays or additional fees caused by incorrect address information. If you notice an error in your shipping address after placing your order, please contact us immediately at couture.vibeon@gmail.com, and we will do our best to update your details before the order is shipped.

9. Order Modifications

Once your order has been processed and shipped, we cannot modify or cancel it. If you wish to change the shipping address, please contact us as soon as possible. If the package has not yet shipped, we may be able to assist you.

10. Free Shipping

We offer free standard shipping on orders over a certain amount. The minimum order value required to qualify for free shipping will be displayed during checkout.

11. Contact Us

If you have any questions or concerns about our shipping policies, or if you need assistance with an order, please reach out to us at couture.vibeon@gmail.com.